Frequently Asked Questions
Welcome to the Capitol Kush FAQ page! If you happen to have a question or two while ordering, you’ve come to the right place! We are a customer service based operation, and we pride ourselves in being the best in assisting our clientele and providing the best medical marijuana delivery service in The District!
If you have a question that can’t be answered here, feel free to contact our main line at (240)540-4951 and a customer service representative will assist you the best they can!
Capitol Kush Ordering & Delivery Policies
- All new clients must submit Identification to place an online order! No ID = No Service!
- 2 Pictures need to be provided with new online membership:
(1) Closeup Pic of Identification Card
(1) Selfie Pic with Identification Card held in your hand! - All deliveries are made within the WASHINGTON DC METROPOLITAN AREAS ONLY!
- We DO NOT deliver to Virginia or Maryland at this time.
- Most orders are completed (not to be confused with delivered) within 1.5-2 Hours from your online ordering time.
- Any adjustments or amendments made AFTER placing an online order may result in a delayed delivery time, a sales rep will inform you with an adjusted delivery time if applicable.
- DRIVERS DO NOT CARRY CHANGE: Please have exact cash amount ready upon delivery. There are no exceptions to this policy. (This is to help ensure driver safety!)
A: We do not have a login system
A: Yes
A: No, the patient must meet the driver at the passenger side window.
A: We are currently a delivery service only
A: At the moment we do not accept any electronic payments. We are a cash only business.
A: The driver does not carry any cash or change with them. Please have the exact amount when receiving your order
A: We use time-window for deliveries to ensure you will get within the hour you selected. If there are any delays we will contact you prior to delivery.
A: There is no central driver number, our drivers will contact you once they have your order ready for delivery!
A: Exotics
A: As soon as you submit your order we start to prep it.
A: Add the new client deal to your cart and enjoy the freebie!
A: Make sure your referral enters your name and number in the order notes in his/her order has been completed. Then add the referral deal to your cart and make sure to include your referrals info and check out. You may add other items too!
A: There is a delivery fee on all orders no matter what.
A: The free product is chosen for you!
A: Freebie deals are not stackable! You may use multiple other deals!
What Customer Say About Us
Capital Kush is by far the best delivery service out there - I have been using them exclusively for a good 2 years now and I have not looked back. I tried experimenting with some other local businesses but none could compare to CK's quality of product and exceptional customer service. If there is ever an issue (which there rarely is) they make sure to make up for it and work with you to ensure your satisfaction. I'll never go anywhere else - Capital Kush is simply the best!
sadboi001Customer
I have been using Capital Kush since I first ordered with them. Unlike other companies on this app they actually give you the strain you order and are great with the no delivery fee. Also, I am glad they don't take 2 hours! like others to deliver...very prompt with regards to delivery.
thuttCustomer
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